Returns Policy

At ROKOMARI SHOMAHAR, we strive to ensure that every purchase meets your expectations. Regardless, we understand that there may be instances where you need to return a product. Please read our returns policy carefully to understand your options and how we can assist you.

1. Eligibility for Returns

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Returns are accepted within 3 Days from the date of delivery.
  • Certain products, such as perishable goods, intimate or sanitary items, and personalized items, may not be eligible for return. Please check the product description or contact us for further clarification.

2. Initiation of Return

  • To initiate a return, please contact our customer support team within the specified return period. You can reach us via [contact information].
  • Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization if your return is eligible.

3. Return Shipping

  • Depending on the reason for the return, you may be responsible for return shipping costs.
  • We recommend using a trackable shipping service and purchasing shipping insurance for your return package. We are not liable for any items lost or damaged during the return shipping process.

4. Refund Process

  • Once your return is received and inspected, we will send you an email notification to inform you of the status of your refund.
  • If your return is approved, a refund will be processed to the original method of payment used for the purchase.
  • Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment provider’s policies.

5. Exchanges

  • If you wish to exchange an item for a different size, color, or alternative product, please contact our customer support team to arrange for an exchange.
  • Exchanges are subject to product availability and may require additional shipping fees.

6. Damaged or Defective Items

  • In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.
  • Please provide photographic evidence of the damaged or defective item to expedite the resolution process.

7. Contact Us

  • If you have any questions or concerns regarding our returns policy or need assistance with a return, please don’t hesitate to contact our customer support team. We are here to help you.

At ROKOMARI SHOMAHAR, we are committed to ensuring your satisfaction with every purchase. Thank you for shopping with us.