Refund Policy

At ROKOMARI SHOMAHAR, we strive to provide you with the best shopping experience possible. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind. Please review the following guidelines to understand how refunds are processed:

1. Eligibility for Refunds

  • Refunds are applicable for eligible items returned in accordance with our Returns Policy.
  • To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.
  • Refunds are issued within [X days/weeks/months] from the date of receiving the returned item.

2. Refund Process

  • Once your returned item is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to the original method of payment used for the purchase.
  • Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment provider's policies.

3. Non-Refundable Items

  • Certain items are not eligible for refunds, including:
    • Perishable goods.
    • Intimate or sanitary items.
    • Personalized or customized items.
  • Please check the product description or contact us if you have any questions regarding the eligibility of an item for a refund.

4. Late or Missing Refunds

  • If you haven't received your refund within the expected timeframe, please first check your bank account or contact your payment provider.
  • If you still have not received your refund, please contact our customer support team for assistance.

5. Contact Us

  • If you have any questions or concerns regarding our refund policy or the status of your refund, please don't hesitate to contact our customer support team. We are here to assist you.

At ROKOMARI SHOMAHAR, we value your satisfaction and strive to make your shopping experience enjoyable and hassle-free. Thank you for choosing us for your online shopping needs.